Friday, April 23, 2010

Invisalign Drops Case Minimum

This is from the Invisalign Web Site. Read the entire FAQ

We are responding to our customers’ frustration and unhappiness with the proficiency program. Many customers were upset by the proficiency program, particularly the annual case requirement. The volume of complaint letters has tapered off, but the mood and frustration of our customers has not improved.

In addition, numerous state and national dental organizations and their members oppose the case requirements. These are groups with whom we’ve always had good working relationships, and we don’t want to damage those relationships over this issue.

Many organizations, including the AAO and ADA, have recommended that Align focus on continuing education, rather than case requirements, as a means of encouraging product proficiency. We believe that these organizations will fully support this change regarding the annual case requirement.

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