Wednesday, March 10, 2010

SEC/Scottevest Great Customer Service



Great customer service is important no matter what industry you are in. I have purchased some Travel Clothing from SEC/Scottevest and really like their products. On my trip to the Chicago Mid Winter Dental Meeting one of the pull tabs on my TEC Shirt broke. I sent an email from Newark airport about the problem and 2 hours later when I landed in Chicago there was an email response telling me a new shirt would be sent immediately. The next day an email arrived telling me the new shirt had been shipped and included the tracking number. The shirt arrived 2 days after I returned from the meeting (the weekend got it the way). In the package was a return UPS label and bag to ship it back.

Now that is great customer service. No waiting on hold for an RMA number. Perfectly done and it was all electronic. Thanks to Scott Jordan for running a great company and Sherri for making it all happen so effortlessly.

1 comment:

John C. Flucke, DDS said...

When Twitter was hacked recently my account was one of the unlucky ones. DM porn messages were being sent from my acct. I received a DM from Scottevest CEO Scott Jordan to tell me that my account had been compromised. Now THAT is customer service!