Sikka’s Practice Assistant Service for Amazon Echo Launches!
Evil AI vs. Useful AI. A case for self aware practice
We
have heard and seen a great deal of why AI can be Evil. The references
in popular movies and literature of the uber conscious and self aware AI
doing all kinds of damage because it has grown smarter than humanity
draw us to a darker image of this technology. It is my belief that Evil
AI is not going to manifest itself for several decades if ever. Instead
lets look at more detail at something that is more here and now.
Imagine
it is 10:00 PM and before going to bed you ask your practice how it is
doing? The practice replies after thinking that it is expecting to make
you $150,000 this month, you would have seen 40 new patients by the time
the month is over, all scheduled patients tomorrow have confirmed and
your accounts receivable is in control. In addition, you are low on some
supplies based on your schedule and asks you if you want to order
those. In other words your practice is doing OK. Your family will have
food on the table and you will be able to take that vacation that you
have been planning for so long (OK I realize I may be exaggerating a
little bit). This is not science fiction. This is what we refer to as
Useful AI. Useful AI as described above is largely possible today and
Sikka Software just took a first step and launched a Beta version called
Practice Assistant on Amazon Alexa which will also soon be available on
Google Home device. You have to wait until you reach the bottom of this
article to get more details.
Let’s
establish a little bit more context here. You are a doctor and you have
a practice that you own which helps you care for your patients and pays
your bills. We have focused on retail healthcare so you could be a
dentist, orthodontist, oral surgeon or a veterinarian. We will shortly
be adding this capability for optometrists, audiologists, chiropractors
and more.
Self
aware practice (which we also refer to as a self driving practice) per
our definition stays away from “meaning of life” type of a debate.
Basically we want your practice to help you achieve four major things
easily.
A. scheduler monitoring
for followup treatments, patients who are going inactive and auto
confirmation for patients with capability to smartly fill schedule
B. predictive analytics to help drive revenue to a certain target. We have achieved 95% accuracy in this capability
C. inventory and ordering by auto reading your schedule, your consumption patterns, and order using your favorite distributor
D. insight and recommendation engine to know how to update you based on natural language processing and voice enabled AI technology
This week we launched Sikka’s Practice Assistant Service for Amazon Echo. For the uninitiated, this is Sikka’s second voice-technology product after Sage;
our AI-based chatbot that we launched along with our Practice Mobilizer
platforms last year. Customers with an Amazon Echo device, and are
based in the US, can purchase a Practice Assistant subscription now
through the Sikka Marketplace.
Currently in beta, Practice Assistant
was designed to facilitate the workflow of dentists and veterinarians
during their workday, with human-assistant-like functionality. For the
Amazon Echo, Sikka Software now offers two Alexa-specific skills:
Dentists can access “Practice Insights”, while veterinarians can access “Practice Assistant”.
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