Monday, November 17, 2014

New Web Tool Provides Immediate Repair Requests, Online Education and Training for All StarDental® Customers


DentalEZ® Group Introduces the 360° Customer Care Program
  
Malvern, PA (November 13, 2014) – DentalEZ® Group, a supplier of integrated products and services for dental health professionals worldwide, is pleased to introduce its new 360° Customer Care Program, a comprehensive online customer service tool for all StarDental® customers.

Located at www.dentalez.com/360customercare, the new 360° Customer Care Program is an extension of DentalEZ Group’s professional and preventive maintenance and repair support program. Geared toward all dental professionals and distribution partners, the 360° Customer Care Program provides a newly designed repair support program that provides instantaneous labels for repair requests as well as a comprehensive collection of educational and training resources for all StarDental products.   

A key feature of the 360° Customer Care Program is a new repair request form that provides an efficient, no-hassle method of requesting repairs on any and all StarDental products. Designed for a fast, user-friendly experience, the repair request form provides convenient drop down menus for identifying and immediately reporting the specific product, repair type and problem. Users simply fill in the information, print the repair request form and press the submit button. A prepaid UPS label is available to be shipped along with the repair form and product being sent for repair.

In addition to the new repair request form, visitors of the 360° Customer Care Program have access to the following pertaining to StarDental’s full line of products:

·       Maintenance and repair videos
·       Instructional manuals
·       Product brochures
·       Maintenance check sheets
·       Warranty registration forms

For more information on DentalEZ’s new 360° Customer Care Program, please visit www.dentalez.com/360customercare.

About DentalEZ® Group

DentalEZ® Group is committed to advancing the practice of dentistry through innovative products and services. Encompassing six distinct product brands — StarDental®, DentalEZ®, CustomAir®, RAMVAC®, NevinLabs and Columbia Dentoform® — DentalEZ® Group manufactures everything in the operatory, from handpieces to chairs to vacuum systems to dental simulation models, creating a complete line of products to elevate the health, comfort
and efficiency of the dental operatory. For more information, please visit
www.dentalez.com.

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