I had been away in Mexico on vacation. I was scheduled to leave at the same time Hurricane Ida was supposed to be very close to Cancun. I called Continental Airlines late in the afternoon to see if they had a late flight out of Cancun before the hurricane was to pass the area. Low and behold they were sending a plane just for that purpose! So Continental added an unscheduled flight to take out all those people requesting to leave Cancun before the hurricane.
I boarded my flight at about 10 o'clock PM and was in Houston at midnight. An added flight and now fees to change. Most importantly my family was out of harms way.
So a very big "THANK YOU" to Continental Airlines for excellent customer service!!!!